Question 1

How much does it cost to rent a sign?

Accepted Answer

The base price for our displays starts at $125 all inclusive for a single event.  However, prices may vary, depending on where the set up is located in the Niagara Region.  Please refer to the map below for additional fee areas.  Extra names, messages or events on the same set up are an additional $25. You can also request a second (consecutive) day for an additional $65.

Question 2

What areas do you serve?

Accepted Answer

We offer FREE set up in the cities of St. Catharines, Thorold, Niagara Falls, Welland, Niagara-on-the-Lake and Pelham (Area 1). There is an additional fee of $25 for set ups in Grimsby, Fort Erie, Port Colborne, Wainfleet, Lincoln and West Lincoln  (Area 2).  We currently do not serve outside of the Niagara Region.

Question 3

Do you take last minute orders?

Accepted Answer

Yes, if we have the availability and the inventory we can do last minute (less than 72 hours notice) orders.  We do charge an additional $35 non-refundable fee for this service.  Please understand that it takes us several hours to design, create and put together your unique, one of a kind sign.  During busy months, it could take longer if we have several signs on the go.  For this reason, we unfortunately, DO NOT take same day orders.**** Same day orders refer to less than 24 hours notice of the set up time.  EG:  If you needed your sign for Saturday morning,  the latest that we could process your order would be Thursday evening, giving us the 24 hour time frame of Friday to design and assemble your sign. Please understand that our signs are not premade.  Each sign is carefully created and designed to your specific needs.  Therefore, we need time to design and put together your individual name/message, colours  and theme.

Question 4

What time do you set up and take down the display?

Accepted Answer

We usually install  in the morning (before 7am) on the day of your celebration.  Take down time will usually be between 8 and 9pm.  Occasionally, other arrangements can be made.  You can add additional days for $65.

Question 5

What should I do to prepare my yard?

Accepted Answer

You should ensure the space where the signs will be placed is mowed and clear and free of debris.  Also it is best if the yard has been watered as the ground can be hard making it difficult to install the signs.  Soft ground helps us to setup with minimal damage to your grass.  If you do not have a sprinkler system, the please use a water hose to soak the area. If you have a lawn service, please arrange for them to come before or after the display set up time.  Mowing, trimming and watering around the display can damage the signs.  Please turn off any automatic sprinklers for the duration of the display.  Our signs are waterproof, but the pressure from the sprinkler system can damage them.  You will be invoiced for any damage to the signs.Please DO NOT tamper with or attach balloons or anything else to the display.Please keep animals out of the delivery area during setup and removal times.  Please pick up any animal waste in the display area.If the display is a surprise for someone in the household, you may wish to close the blinds/curtains during the setup time to avoid ruining the surprise.  If this display is for another household, someone in that household MUST be aware of the display being setup!

Question 6

Do I get to keep the signs?

Accepted Answer

No, you do not get to keep the signs.  We are happy that you enjoyed your greeting.  We are a rental service.  You understand that each of the items in the display are the property of Niagara Yard Displays and will be picked up at the end of the evening of your event.

Question 7

What is a photo frame?

Accepted Answer

A photo frame is a special sign with a cut-out area that people can pose in for photos. There is an extra $10 charge to add a photo frame to your order.We currently offer the following photo frames:Graduation FrameDriver’s LicenseTheatre/Movie CurtainsGolf CartPortholeSilver FrameYellow FrameSchool BusBlue Jeep

Question 8

Can I rent the letters and install or remove the signs myself?

Accepted Answer

Due to the metal stakes and sharp edges, we must perform the installation ourselves.  This ensures that you receive the best greeting possible that reflect our brand standards.  Removals must be handled in the same manner to avoid personal injury or damage to the signs.  We thank you for understanding.

Question 9

Do I need to be present during the setup and removal?

Accepted Answer

No, you do not.  You simply place the order with us, pay your invoice and we handle the rest.  Placement preferences can be discussed during the ordering process.

Question 10

The sign is not where I want it. Can I move it?

Accepted Answer

When Niagara Yard Displays is setting up your signs, you must provide details to the display position or we will simply use our best judgement.

If we have to return to the property to relocate the signs because your setup instructions were not clear, an additional fee will be charged.  If the recipient does not like the surprise and it must be taken down early, no refund is given.

Question 11

What happens if the sign is damaged or stolen?

Accepted Answer

Let’s hope that doesn’t happen.  However, if it does, you are responsible for the damages or theft.

Frequently asked questions